How do I register my watch?

Our 5 year guarantee accompanies your purchase of a Citizen watch made through authorised Citizen retailers. Citizen CZ Smartwatches are covered by a 2 year guarantee. If you need assistance with registering your watch please email marketing@solatrex.com.

How long is the guarantee on my Citizen watch?

Your Citizen Watch comes with a five-year, limited guarantee.

Note: Citizen CZ Smart comes with a two-year limited guarantee.

For full terms and conditions visit www.citizenwatch.ie/register_your_watch/.

Where can I find the model number?

The model number is a 9-digit number which starts with 2 letters (e.g., EM0320-59D). This is usually found on a black swing tag attached to the watch on purchase.

Where can I find the case number?

The case number can be found on the back of the watch and is 2 series of characters. The first series is 4 characters long then separated with a dash, followed by the second series (e.g., U600-S076226).

Why have I not received an email confirmation?

The email confirmation is generated from an automated system and may filter into your junk inbox. Please contact our Citizen Customer Care Team at online@citizenwatch.ie if you have not received an email confirmation.

How do I claim from my guarantee?

If you wish to make a claim on your guarantee, please contact our Irish Service Department by emailing service@citizenwatch.ie or calling 061 472 722. Our opening hours are Monday - Friday, 9am - 5:30pm

What is excluded on the guarantee?

Only valid for purchases made in the UK, Ireland, USA, Canada, Caribbean, and Mexico. The five-year guarantee will be honoured only by Service Centres in the above territory. Your Citizen watch is guaranteed against defects in materials and workmanship for five years from the date of purchase. This five-year non-transferable guarantee is applicable to watches purchased in the territory.