Guarantee and Registration

When you register your watch online you will receive an additional guarantee year free, for a total of six years guarantee coverage.

Valid for purchases made in the United Kingdom, Ireland, The Channel Islands, United States of America, The Caribbean, Canada or Mexico from an authorised Citizen retailer on or after December 1, 2014.

Our 5 year guarantee and additional one year extension on registration accompanies your purchase of a Citizen watch made through authorised Citizen retailers. Citizen CZ Smartwatches are covered by a 2 year guarantee and do not qualify for an additional year, however you may still register your purchase.

If you register your watch in the United Kingdom or Ireland, you are entitled to an extra one-year guarantee in these territories. For this extended period, your watch will be covered under the same terms and conditions as the 5-year guarantee. Please note that proof of purchase is still required during this one-year extended period.

If you need assistance with registering your watch please email

Your Citizen Watch comes with a five-year, limited guarantee. When you register your watch online you will receive an additional guarantee year free, for a total of six years guarantee coverage.

Note: Citizen CZ Smart comes with a two-year limited guarantee and is not eligible for an additional guarantee year on registration.

For full terms and conditions visit

The model number is a 9-digit number which starts with 2 letters (e.g., EM0320-59D). This is usually found on a black swing tag attached to the watch on purchase.

The case number can be found on the back of the watch and is 2 series of characters. The first series is 4 characters long then separated with a dash, followed by the second series (e.g., U600-S076226).

The email confirmation is generated from an automated system and may filter into your junk inbox.

Please contact our Citizen Customer Care Team at if you have not received an email confirmation.

If you wish to make a claim on your guarantee, please contact our Irish Service Department by emailing or calling 061 472 722. Our opening hours are Monday - Friday, 9am - 5:30pm

Please be advised that if you have registered for our extended one year guarantee, our Service team may ask you to provide the original proof of purchase for your watch.

Only valid for purchases made in the UK, Ireland, USA, Canada, Caribbean, and Mexico. The five-year guarantee will be honoured only by Service Centres in the above territory, Service Centres located in other parts of the world will provide guarantee service under the one-year international guarantee.

Your Citizen watch is guaranteed against defects in materials and workmanship for five years from the date of purchase. This five-year non-transferable guarantee is applicable to watches purchased in the territory.

Find additional help

Need additional assistance